FAQS

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1-1 conversations

You can have many conversations with different friends and groups of friends in ShopSee.

At any time, you may make one of these conversations active as your current conversation.

Your old subject item flashes and says TAP TO VIEW NEW SUBJECT ITEM to warn you that the old item is no longer the subject.

Tap the old item to see the new subject item being discussed.

Dropping a 1-1 conversation deletes its content from your phone.

The conversation re-appears automatically if your friend makes a post or calls you. You can block them if you do not want to be distracted.

To stop receiving posts or calls from particular friends or topics mark the relevant conversation as “do not disturb“.

 

 

ShopSee displays what’s in your contact list and makes an avatar from the image for your friend, if you have stored one.

Otherwise, ShopSee makes an avatar from your friend’s name and initials.

If you haven’t store a name for your friend, then ShopSee identifies your friend by his or her phone number, and makes an avatar from its last 3 digits.

You can chat about anything!

Just clear the subject item if you’re not chatting about it.

Absolutely!

Tap  at the top of your conversation to see a list of all the items discussed.

Tap the item you want.

Then filter your conversation to see what was said about it.

Being an assistant

Becoming an influencer is easy and free, see here.

We’ll send you a link for your social media pages to let your clients reach you immediately.

Share your influencer name with your followers.

To shop with you for the first time, they tap (to the right of Who do you …) and enter your influencer name.

Do friends and followers look to you for advice on what to buy?

ShopSee allows you to earn commissions on products you discuss with friends and followers by becoming an influencer.

When friends and followers buy the products you introduce, ShopSee sends your affiliate details to the retailers, who pay you commissions.

ShopSee is completely free: no joining or subscription fee, no need keep anything in stock and no need to ship anything.

Commission rates are set by the retailers, and can vary from a few percent … to as much as 30 percent or more. Just join the advertiser affiliate programmes relevant you.

Chats

You can have many conversations with different friends and groups of friends in ShopSee.

At any time, you may make one of these conversations active as your current conversation.

Yes. Chatting and co-browsing together makes conversations more productive — because you can post summaries and return to them later.

Without ever taking your eyes off the items you are discussing.

No, this one of the great things about ShopSee.

ShopSee chat conversations are not cluttered with confusing links and URLs.

Whenever you tap on an item, or reference to it, you navigate instantly to the item itself.

Look for the logos next to the item’s name to get assistance from the item’s seller or brand .

Tap the logo to start a conversation with an assistant.

When assistants are busy, you will be placed in a queue and informed how long you will have to wait.

Yes, that’s what ShopSee is about!

ShopSee let’s you browse for items of interest.  At any time, you can involve a friend or a group of friends in your shopping journey.

Then, as you discover and want to remark on items of interest, they see your  conversation together overlaid instantly over the same items.

Conversation is easy because you see both the items and your conversation together. And, of course, there’s no need to swap into and of other apps all the time.

First add your friend to your conversations list if you haven’t already done so.

Now start the conversation.

Then select the item you want to share.  You can do this by:

    1. tapping CHAT ABOUT next to the item, or by
    2. long pressing the item.

Your item automatically displays beneath your friend’s chat when he or she is in ShopSee store with you as their current conversation.

If your friend is already in chat with you, their subject item flashes to prompt them to visit your item.

If your friend is not in ShopSee, she or he receives a notification that you want to chat.

On selecting the notification, your friend sees your conversation over the item you selected.

Co-browsing to share your shopping experience dynamically.

Dropping a topic conversation deletes its content from your phone.

Other members continue to see its content.

You are no longer be a member, and are no longer be able to make or receive posts and calls.

Ownership of dropped topic conversations you own pass to remaining members at random.

 

Yes! Asking questions and getting answers is extremely easy in ShopSee.

Instead of having to type them out long hand, you can tap to select popular questions and answers depending on the item.

To stop receiving posts or calls from particular friends or topics mark the relevant conversation as “do not disturb“.

 

 

You can chat about anything!

Just clear the subject item if you’re not chatting about it.

Absolutely!

Tap  at the top of your conversation to see a list of all the items discussed.

Tap the item you want.

Then filter your conversation to see what was said about it.

Co-browsing

Yes. Chatting and co-browsing together makes conversations more productive — because you can post summaries and return to them later.

Without ever taking your eyes off the items you are discussing.

Co-browsing means seeing the same things at the same time — as if you are standing together in the same physical store.

When someone chooses a different item, everyone follows automatically, without have to do anything.

Co-browsing makes shopping conversations spontaneous, understandable and productive.

ShopSee has two kinds of co-browsing:

Look for the logos next to the item’s name to get assistance from the item’s seller or brand .

Tap the logo to start a conversation with an assistant.

When assistants are busy, you will be placed in a queue and informed how long you will have to wait.

Talking while co-browsing makes the experience more productive and fun.

You can mute the call if you don’t want to hear audio or be heard.

You can ask to lead a remote conversation at any time.

There’s no lead to ask if you are co-browsing locally — select an item and the others in your conversation will follow you automatically.

Yes, that’s what ShopSee is about!

ShopSee let’s you browse for items of interest.  At any time, you can involve a friend or a group of friends in your shopping journey.

Then, as you discover and want to remark on items of interest, they see your  conversation together overlaid instantly over the same items.

Conversation is easy because you see both the items and your conversation together. And, of course, there’s no need to swap into and of other apps all the time.

First add your friend to your conversations list if you haven’t already done so.

Now start the conversation.

Then select the item you want to share.  You can do this by:

    1. tapping CHAT ABOUT next to the item, or by
    2. long pressing the item.

Your item automatically displays beneath your friend’s chat when he or she is in ShopSee store with you as their current conversation.

If your friend is already in chat with you, their subject item flashes to prompt them to visit your item.

If your friend is not in ShopSee, she or he receives a notification that you want to chat.

On selecting the notification, your friend sees your conversation over the item you selected.

Co-browsing to share your shopping experience dynamically.

Download and installation

We support phones with Android 5.x and higher today.

ShopSee is about being contactable — and being easy to reach friends when we need them, and wherever they are.

Few friends carry PCs and tablets everywhere. So we don’t support PCs and tablets today.

ShopSee is new … and getting even better by the day!

So, it’s always a good idea to keep it up to date.

The best way to stay up to date is to enable auto-update for the ShopSee app on your phone. On Android phones:

    1. Open the Google Play Store app Google Play.
    2. Tap Menu Menu and then Settings.
    3. Tap Auto-update apps.
    4. Select an option:
      • Over any network to update apps using either Wi-Fi or mobile data.
      • Over Wi-Fi only to update apps only when connected to Wi-Fi.

Alternatively, if you want to decide when to update, simply go to ShopSee on Goggle Play and tap UPDATE when you’re ready.

When you install ShopSee, we send you a code to verify your phone number.

Please follow these steps when you are prompted:

    1. Confirm your number if prompted, alternatively
    2. Choose your country from the drop down list of supported  countries to fill your country code.
    3. Enter your phone number in the box on the right: don’t put 0s before your phone number.
    4. Tap SUBMIT and OK to confirm your number.
    5. If requested, enter the code you receive via SMS.

 

You can download ShopSee in Google Play for the following currently supported countries:

    • India (+91)
    • United Kingdom (+44)

Your phone must also contain a SIM corresponding to one of the above countries.

If you are moving from an old phone with Android Marshmallow or later (6.0+) to a new phone with Android Marshmallow or later (6.0+), then you may migrate your conversation messages and settings automatically.

    1. Ensure you are logged in with your Google account on both phones
    2. Ensure backup is enabled on both phones
    3. Make sure ShopSee is fully backed up on your old phone:
      • Tap the MENU button () in ShopSee
      • Tap About
      • Look for the time of Last backup:  . . .
    4. Perform a manual backup if this last backup time is before your latest ShopSee content and settings.
    5. Re-install ShopSee on your new phone
    6. When prompted, tap KEEP MY OLD MESSAGES.

 

General

Favourites are an ideal way to prepare for productive and time efficient shopping conversations.

First, mark the items you want to discuss as favourites.

Start your conversation and select your favourites.

Now you can discuss them quickly in chat — or dynamically in a call by co-browsing.

You can have many conversations with different friends and groups of friends in ShopSee.

At any time, you may make one of these conversations active as your current conversation.

Co-browsing means seeing the same things at the same time — as if you are standing together in the same physical store.

When someone chooses a different item, everyone follows automatically, without have to do anything.

Co-browsing makes shopping conversations spontaneous, understandable and productive.

ShopSee has two kinds of co-browsing:

Yes, absolutely.

ShopSee supports speakerphone to make item selection easy.

But you can also make regular phone-to-ear calls without going into ShopSee’s store.

 

Yes, tap the share icon in other apps to post things into your ShopSee conversations.

You can also tap share    inside ShopSee to post items into other apps.

No, this one of the great things about ShopSee.

ShopSee chat conversations are not cluttered with confusing links and URLs.

Whenever you tap on an item, or reference to it, you navigate instantly to the item itself.

Look for the logos next to the item’s name to get assistance from the item’s seller or brand .

Tap the logo to start a conversation with an assistant.

When assistants are busy, you will be placed in a queue and informed how long you will have to wait.

Inviting friends into conversations is easy.

Tap the add friend icon for a 1-1 conversation.

Or tap the create topic icon to make a topic conversation and add friends to it.

In both case, you chose your friends from your contact list.

When a friend doesn’t already have the ShopSee app, you are prompted to send them a message using whatever method (chat app, e-mail, SMS etc.) works for you.

 

ShopSee is for discussing shopping ideas.

If you are thinking about buying an item, tap GO TO STORE to see it in the retailer’s store.

ShopSee displays what’s in your contact list and makes an avatar from the image for your friend, if you have stored one.

Otherwise, ShopSee makes an avatar from your friend’s name and initials.

If you haven’t store a name for your friend, then ShopSee identifies your friend by his or her phone number, and makes an avatar from its last 3 digits.

You can chat about anything!

Just clear the subject item if you’re not chatting about it.

Help tips

Tap the menu   icon and then Enable help tips

Tap the menu icon and then Disable help tips

Notifications and incoming calls

Dropping a 1-1 conversation deletes its content from your phone.

The conversation re-appears automatically if your friend makes a post or calls you. You can block them if you do not want to be distracted.

To stop receiving posts or calls from particular friends or topics mark the relevant conversation as “do not disturb“.

 

 

Check whether you have:

1. Set your conversation to “Do not disturb?” If so, toggle the conversation’s bell icon to re-enable notifications and incoming calls.

2. Set your phone to “Do not disturb”? If so, go to your phone’s settings menu to re-enable incoming calls.

3. Turned your phone’s ring volume down too low? If so, go to your phone’s settings menu to adjust the ring volume.

4. Set your phone to flight mode? If so, go to your phone’s settings menu to clear flight mode.

5. Sufficient WiFi or 3/4/5G signal strength? If so, find a location with sufficient signal to receive and make calls. ShopSee does not support 2G for calling.

6. Enabled “low power” or “battery conservation” mode? Depending on the phone, these modes may prevent ShopSee working when you are not using it. If so, go to your phone’s settings to disable this mode for ShopSee.

Shopping

Favourites are an ideal way to prepare for productive and time efficient shopping conversations.

First, mark the items you want to discuss as favourites.

Start your conversation and select your favourites.

Now you can discuss them quickly in chat — or dynamically in a call by co-browsing.

Your old subject item flashes and says TAP TO VIEW NEW SUBJECT ITEM to warn you that the old item is no longer the subject.

Tap the old item to see the new subject item being discussed.

Look for the logos next to the item’s name to get assistance from the item’s seller or brand .

Tap the logo to start a conversation with an assistant.

When assistants are busy, you will be placed in a queue and informed how long you will have to wait.

Start a call: a horizontal bar appears on your screen.

Tap the co-browsing icon it to invite your friends to co-browse with you.

Mute the audio if you don’t want to hear or be heard.

 

Yes, that’s what ShopSee is about!

ShopSee let’s you browse for items of interest.  At any time, you can involve a friend or a group of friends in your shopping journey.

Then, as you discover and want to remark on items of interest, they see your  conversation together overlaid instantly over the same items.

Conversation is easy because you see both the items and your conversation together. And, of course, there’s no need to swap into and of other apps all the time.

Topic conversations

You can have many conversations with different friends and groups of friends in ShopSee.

At any time, you may make one of these conversations active as your current conversation.

Your old subject item flashes and says TAP TO VIEW NEW SUBJECT ITEM to warn you that the old item is no longer the subject.

Tap the old item to see the new subject item being discussed.

Up to 5 friends can be in a topic conversation, including its owner.

Only the owner of topic of a topic conversation can invite (or drop) friends.

You must create a conversation to be its owner.

Dropped friends cannot chat or call in your conversation — but they can continue to see posts received and sent while they were members.

Dropping a topic conversation deletes its content from your phone.

Other members continue to see its content.

You are no longer be a member, and are no longer be able to make or receive posts and calls.

Ownership of dropped topic conversations you own pass to remaining members at random.

 

A calll icon is displayed for conversations where calls are active — to let you know when your friends are in call in case you want to join them.

 

Yes, you can drop friends from and add friends to a topic conversation if you are its owner: i.e. you created it.

At any time, you can have up to friends in a conversation including yourself.

To stop receiving posts or calls from particular friends or topics mark the relevant conversation as “do not disturb“.

 

 

ShopSee displays what’s in your contact list and makes an avatar from the image for your friend, if you have stored one.

Otherwise, ShopSee makes an avatar from your friend’s name and initials.

If you haven’t store a name for your friend, then ShopSee identifies your friend by his or her phone number, and makes an avatar from its last 3 digits.

You can chat about anything!

Just clear the subject item if you’re not chatting about it.

Absolutely!

Tap  at the top of your conversation to see a list of all the items discussed.

Tap the item you want.

Then filter your conversation to see what was said about it.

Verification

You can download ShopSee in Google Play for the following currently supported countries:

    • India (+91)
    • United Kingdom (+44)

Your phone must also contain a SIM corresponding to one of the above countries.

Voice calls

Hit the mute icon — now they can’t hear you, and you can’t hear them.

Unmute when you’re done.

Yes, absolutely.

ShopSee supports speakerphone to make item selection easy.

But you can also make regular phone-to-ear calls without going into ShopSee’s store.

 

For best call quality you need a good WiFi or 3G+ mobile connection.

Calls do not work 2G mobile.

 

Start a call: a horizontal bar appears on your screen.

Tap the co-browsing icon it to invite your friends to co-browse with you.

Mute the audio if you don’t want to hear or be heard.

 

Talking while co-browsing makes the experience more productive and fun.

You can mute the call if you don’t want to hear audio or be heard.

You can ask to lead a remote conversation at any time.

There’s no lead to ask if you are co-browsing locally — select an item and the others in your conversation will follow you automatically.

Dropping a topic conversation deletes its content from your phone.

Other members continue to see its content.

You are no longer be a member, and are no longer be able to make or receive posts and calls.

Ownership of dropped topic conversations you own pass to remaining members at random.

 

A calll icon is displayed for conversations where calls are active — to let you know when your friends are in call in case you want to join them.

 

To stop receiving posts or calls from particular friends or topics mark the relevant conversation as “do not disturb“.

 

 

Yes. Just hang up if you need to do something else.

Your friends’ call will not be disturbed and their call will remain until everyone has hung up.

Your call icon will flash while the call is in progress. Just tap it to re-join the call.

 

Check whether you have:

1. Set your conversation to “Do not disturb?” If so, toggle the conversation’s bell icon to re-enable notifications and incoming calls.

2. Set your phone to “Do not disturb”? If so, go to your phone’s settings menu to re-enable incoming calls.

3. Turned your phone’s ring volume down too low? If so, go to your phone’s settings menu to adjust the ring volume.

4. Set your phone to flight mode? If so, go to your phone’s settings menu to clear flight mode.

5. Sufficient WiFi or 3/4/5G signal strength? If so, find a location with sufficient signal to receive and make calls. ShopSee does not support 2G for calling.

6. Enabled “low power” or “battery conservation” mode? Depending on the phone, these modes may prevent ShopSee working when you are not using it. If so, go to your phone’s settings to disable this mode for ShopSee.